Faulty, Incorrectly Supplied or Damaged Items - 14 Days to Return
If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt on 01626 332862 or firstname.lastname@example.org quoting your original invoice number.
phoenix tools will arrange the uplift of the goods.
Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged.
All our tools come with a manufacturers warranty.Please note some power tool manufacturers offer an extended warranty so please make sure you check the enclosed instructions or the manufacturers website.
PLEASE NOTE: In the event your product develops a fault within the warranty period but after our 14 day no quibble return period, and phoenix tools handles your warranty procedure on your behalf, a handling charge will apply and any customs charges or duty must be paid by the the customer.